Do you have a physical shop I can visit?
Sort of. I have a workshop in the High Fidelity Atelier in Pankow, Berlin where customers and other weirdos are welcome, however, as most of my work is made to order I do not have a large amount of stock to view. Furthermore, family commitments mean my work hours are not always regular so it's best to contact me directly and we can discuss options and possible appointments.
How can I care for my jewellery?
Care instructions
While I maintain high standards of quality for all of my jewellery, much of it is made with base metals that will tarnish over time or in certain environments, if you are unsure about how best to care for your items then drop me a line and I can give you tips and tricks for preserving or restoring them. If an item is delivered damaged or breaks early on please contact me asap and I will refund, replace or repair where appropriate.
All of my jewelry is made with metals that are lead, cadmium and nickel free. More detailed safety information is available upon request and included with all EU packages as per GPSR
Do you do custom work?
In general yes, but drop me a line with your idea and I can tell you what is possible.
Can you engrave my wedding rings?
Unfortunately, I do not offer engraving services at this time.
Do your prices include VAT or customs charges?
All Germany prices include 19% VAT. For other EU orders VAT is charged per your country's rate. For international orders country or state wide sales tax may be added separately by Etsy.
US orders must have tariffs prepaid so they are included along with brokerages fees in your postage charges.
Other international buyers outside of the EU are responsible for any extra fees, duties,brokerage charges or other any charges put in place by your country. Please make sure you understand your countries laws before purchasing . If you refuse a shipment you may not be entitled to a full refund.
What about tariffs for US customers?
Information for US customers re: tariffs and the removal of de minimus: contrary to standard procedure all packages entering the US must have their tariffs prepaid. As of yet there is no way to do this through my usual postal carrier so I am switching to Transglobal Express who can provide brokerage services and prepay the duty at the border (DDP). These costs are added to your postage charges. Please do not hesitate to contact me before or after placing an order you have any questions or concerns.
Do you sell wholesale?
Yes, contact me for more information.
What if my order doesn't show up?
While rare it's always possible that a package is lost somewhere in the postal ether... if your order is taking a long time to reach you please let me know and I can help reassure you and help track it down.
With international packages there is 10 working day window before I can open an investigation with the carrier and a minimum 6 weeks after that for the item to be declared 'lost'. Within Germany that window is 20 days. Unless the item has turned up back at my shop or I have tracking showing that it's being returned to sender any refunds and/or cancellations will be processed after this 6 week/20 day window. Please be aware that transit time to some countries are routinely over 8 weeks (e.g. Australia, Mexico, South America)
Why is my country not included in your shipping profiles?
Unfortunately due the distance selling regulations of some countries I have had to stop selling to many locations in the EU and the UK. If you are in doubt as to whether my items are available for you to purchase then feel free to message me and I can let you know what is possible.
Do you ship to APO addresses and the US territories?
Unfortunately until I am able to resume using Warenpost International (Deutsche Post with DHL) for my US shipments I am unable to dispatch to APO/DPO addresses or the US territories and locations that incur Remote Area Surcharges.